Carnival UK

Brief

Manage a last-minute event for 2000 stranded guests.

As an experienced event manager with Carnival UK, I have overseen numerous events and dinners. On this occasion, a scheduled departure from Southampton was disrupted by severe weather, necessitating an immediate response to accommodate guests until conditions allowed for sailing.

Objective

The primary challenge was to swiftly arrange suitable accommodations and dining facilities for 2000 guests who unexpectedly required a ‘terminal’ style holding venue. With limited time and resources, ensuring comfort and convenience while maintaining Carnival UK's reputation for exceptional guest experience was paramount.

Strategy and Implementation

Upon receiving the notification of the ship delay, our team sprang into action. Coordination with Southampton Football Club was crucial, as they provided the venue and facilities needed across 11 function rooms. Clear communication channels were established with all stakeholders, including catering services, transport providers, and local authorities, to ensure seamless execution.

Results

Despite the urgency of the situation, our efforts were rewarded with positive feedback from guests. The event at Southampton Football Club was executed smoothly, with guests appreciating the comfort and quality of service provided under challenging circumstances. Guest satisfaction surveys indicated high scores, reflecting the effectiveness of our contingency plans and the dedication of the team involved.

Timescale

May 2014.

Testimonials

“Sam is incredibly attentive to our requirements and takes the time to understand what we are striving to achieve from budget negotiations right down to table decorations, whilst always spinning what must be many plates from several stakeholders to provide us what is always a wonderful evening.”

— Jacqui Pennal, PA to the Board | P&O Cruises